Legal terms and account rights — your FAQs
Go to Account Settings, then Legal & Security, and select Close Account. We'll request a final withdrawal if you have a balance. Once closed, your account cannot be reopened, but your data is retained for legal compliance. Closing takes effect immediately after final payout.
Yes. Open Settings, tap Legal & Security, then Request Data Export. We compile your deposit history, bets, withdrawals, and account timeline into a file and email it to you within seven days. This includes all transactions from the day you opened your account.
We keep your account data for seven years after closure to satisfy legal and tax requirements. During that time, you can request corrections or deletion. After seven years, your data is securely destroyed unless law requires us to retain it longer.
We accept DANA, OVO, GoPay and QRIS. Which methods are available to you depends on local law and your region. When you open your account, only legal methods for your area will appear in the Deposit menu. Support can confirm what's available.
We investigate disputes within 48 hours of your report. You'll receive an email with our findings — either a confirmed reversal, a record showing the transaction was valid, or a request for more information. Reversals process via your original payment method in 1-3 business days.
All login and deposit traffic is encrypted, so your session is secure even on public networks. However, we recommend using your account on a trusted device when possible. If you log in from a new device, we'll send a security email to confirm — check it and reply so we can verify.
Contact our support team immediately with the date and time you noticed the activity. We'll freeze your account, review the transaction history, and either confirm it was you or process a reversal. Change your password as soon as you regain control of your account.
